How WM Increased Efficiency and Efficacy with JDXpert

“Before JDXpert, we had over 6,000 job descriptions (multiple versions) saved in a system of record. We now have the confidence of knowing that the best version of the job description is the version we’re working in, and our stakeholders who need access to those job descriptions have it when they need it.”

The Challenge

During a companywide transition from PeopleSoft HRIS to Oracle HCM, WM seized an opportunity to manage its job information with more speed, control, and confidence. Before the transition, WM managed its job descriptions in individual Word documents. Moving to a new platform was a good reason to consolidate and update that information. WM also recognized a big opportunity to maintain version control and ensure everyone in the company could access the most up-to-date job descriptions. Historically, HRBPs and corporate compensation personnel chased down information manually. Finding the most updated version took a lot of time and follow-up because WM job descriptions were stored on three SharePoint sites—some of which hadn’t been updated in years. For a company with 1,750+ unique job descriptions and 48,000 employees, the minutes quickly added up. It took an average of two business weeks to finalize a job description and implement it into the previous HRIS system.

The Solution

WM wanted a clean slate, using only the best version of their job descriptions, to coincide with the go-live of Oracle HCM. They chose JDXpert to help turn that goal into a reality. What sealed the deal was having a cloud-based app that supported all of their job descriptions, gave stakeholders the visibility they needed, and provided a consistent format and ability to improve content with a few simple clicks. “We know where to look and it’s very easy to retrieve what we need. We also have important new functionality, such as the content search feature and the ability to align the content of WM jobs side-by-side for easy comparison,” Mark says. With a looming transition date, speed to implementation was a key consideration when choosing JDXpert. Mark and his team needed job descriptions updated and implemented before they turned on the Oracle HCM system. In practice, this meant reconciling all 6,000 Word docs to find the best version, updating each with the new job codes, titles, grades, and WM logo, and then implementing them in the system. It was a huge job—especially for a lean team. Luckily, WM had JDXpert’s implementation team to help.

The Result

Today, Oracle HCM is WM’s system of record for its people information. JDXpert is its system of record for job content documentation. Together, these systems have already had a big impact on the company’s efficiency and control. For example, the old two-week process of finalizing a job description and implementing it into the HRIS? That same process now takes under 48 hours—80% less time. “We’ve leveraged the JDXpert system to document and create a new job at WM in a fraction of the time,” Mark says. “We’ve also experienced great time-savings for updating and retrieving job descriptions.” WM continues to grow and hiring the right talent at the right time is a key part of that. JDXpert supports that growth by providing a scalable way to create and edit job descriptions and ensure that they’re always goal-aligned and up-to-date. “Before JDXpert, we had over 6,000 job descriptions (multiple versions) saved in a system of record. We now have the confidence of knowing that the best version of the job description is the version we’re working in, and our stakeholders who need access to those job descriptions have it when they need it.” WM is now embarking on a top-to-bottom organizational review of its job architecture. The company is updating key elements, such as competency documentation, and JDXpert helps make that comprehensive futureproofing possible. “With the help of JDXpert, we are on a journey to take our job descriptions to a level that we couldn’t have imagined with how we managed them previously.”